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Shipping


SHIPPING TO SINGAPORE
The shipping methods for Singapore are described below. All local shipping methods are FREE for orders above S$120.
A.           INSURED SHIPPING

Highly Recommended - Opt for insured shipping method for peace of mind! Orders shipped via insured shipping are insured and trackable. You will be informed via e-mail when your order is being shipped so you can track your order.

Your order will be delivered to your doorstep so someone needs to be there to receive it. If nobody is there to receive the parcel, you can arrange for re-delivery (to a different address even!) If your parcel remains undelivered for some time, the courier company may contact you.
Delivered to: Doorstep (receiver required)
Delivery Hours: Mon-Fri 9am-6pm
Insurance: Yes
Tracking Option: Yes
Speed: About 1 business day
Maximum weight per parcel: 2 KGs

Accessories: SGD$3.25
Light apparels: SGD$3.75 - SGD$3.95
Heavy apparels: SGD$4.25 - SGD$4.95
Bags / Shoes: SGD$4.95 - SGD$5.25
Delivery Hours: Mon-Fri 9am-6pm
Insurance: Yes
Tracking Option: Yes
Speed: About 1 business day
Note:
·        Business days refer to the courier company's operating days and do not include public holidays and Sundays.
·        Actual shipping speed may vary.
B.           STANDARD SHIPPING
Standard shipping (commonly known as SingPost normal mail) is the most basic shipping method as there are no insurance or tracking options. This mode is commonly chosen for lower-value orders.
Your parcel will be dropped straight into your mailbox unless it is too bulky.
Delivered to: Mailbox
Insurance: No
Tracking Option: No
Speed: About 2 business days

Accessories: SGD$1
Apparels: SGD$1.50
Bags / Shoes: SGD$2.55

Note:
·        Business days refer to SingPost's operating days and do not include public holidays, Saturdays and Sundays.
·        Actual shipping speed may vary.
·        Shopstrayedheart is not responsible for any parcel that is damaged or lost in transit.
C.           SELF COLLECTION
Nobody home to receive your order during office hours? No worries! Self-collection is now available at:

Shopstrayedheart Office:
Blk 483 Jurong West St 41 S640483

Please note that orders are not ready for immediate collection. Items may have to be shipped from overseas and this may take about 2 weeks. You will receive an e-mail with further instructions when your order is ready for collection.

Directions:
1. Alight at Lakeside MRT
2. Turn left once you tap out of MRT, walk straight all the way till you reach traffic light junction
3. Cross the road to Lakeshore Condo
4. Walk the long path of road inbetween lakeshore condo and Shuqun Primary
5. After exiting the road, cross over the small road
6. Continue to walk straight (across the blocks) till you see a playground and you'll see block 483
7. To Lift E

D.           AM Mail | Letterbox
Urgently need your item once the shipping arrived in Singapore? This is the best solution for you.  The mail will be delivered to the recipients no later than 11am the next working day.

Cost: SGD$2.60
Maximum weight: 300g
*Applicable for single order purchase only*
Delivered to: Mailbox
Insurance: No
Tracking Option: No
Speed: 1 working day
E.            AM MAIL | Doorstep
Urgently need your item once the shipping arrived in Singapore? This is the best solution for you.  The mail will be delivered to the recipients no later than 11am the next working day.

Cost: SGD$3.90
Maximum weight: 300g
*Applicable for single order purchase only*

Delivered to: Door step
Insurance: No
Tracking Option: No
Speed: 1 working day
F.            SMARTPAC
Smartpac is recommended for customers who purchases a few apparels / flat shoes / accessories. Smartpac parcels are delivered on the next working day. If no one is available on the day when postman delivers, parcel will be delivered to the recipient’s letterbox. Tracking number is included.

Cost: SGDD$4.70
Maximum weight: 3 KGs
Delivered to: Door step
Insurance: Yes
Tracking Option: No
Speed: 1 working day

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